Terms and Conditions
Welcome to www.mizukitochigi.com!
This site is owned and operated by Mizuki Tochigi. These Terms and Conditions set out the basis on which you may visit and use the Services available on this site. Please read these terms and conditions carefully before using our site.
By shopping at Mizuki Tochigi, you agree to our Terms and Conditions. All designs, images, and content on this website are the intellectual property of Mizuki Tochigi. Reproduction or unauthorised use is strictly prohibited.
Each piece is handcrafted and may have slight variations, adding to its uniqueness. Delivery times may vary based on the intricacy of the design and current demand. We are not responsible for delays beyond our control, including import duties or local taxes. For more detail please read our Shipping policy.
For wholesale inquiries, please contact us directly.
Returns are subject to our Return and Exchange Policy.
We take immense pride in the quality and craftsmanship of our jewellery. Each creation is a result of dedication and precision. If you encounter any defects or concerns, please contact us within 14 days of receiving your order. We will evaluate the situation and implement suitable measures to ensure your satisfaction.
Faulty or Incorrect Goods
Upon receipt, please carefully inspect your items. Should you receive faulty or damaged goods, please contact Mizuki Tochigi within 14 days of receipt. Please note that intentional, malicious damage, or negligence will invalidate refund or exchange rights. Defective products can be returned within 14 days of receipt for free replacement, repair, or a full refund. Please be aware that the gradual fading of precious metal plating is not considered a manufacturing fault. For further instructions please read our Return and Exchange Policy.
If you require repairs, kindly reach out to Mizuki Tochigi via the Contact page for further assistance. Each repair will be assessed individually to determine the cause of damage and any potential associated costs. Customers are responsible for accidental damage or damage resulting from neglect or improper care.
Return and Exchange Policy
Your satisfaction is our priority. If you're not completely happy with your purchase, you may request an exchange or return within 14 days of receiving your order. Please note that specially commissioned, customised or engraved pieces are non-returnable, non-refundable, and non-exchangeable. Please contact us prior to initiating any returns. For more details, refer to our full Return and Exchange Policy.
When you acquire a piece of jewellery from Mizuki Tochigi, you can trust that it bears the prestigious hallmark from the Goldsmiths' Assay Office. This hallmark, where applicable, certifies the metal's purity, enabling you to make an informed choice with confidence. Our dedication to hallmarking signifies our unwavering commitment to offering you jewellery that is not only exquisite but also genuine and of the highest quality. For further details, you are invited to visit the Goldsmiths' Assay Office website. (https://www.assayofficelondon.co.uk/hallmarking/what-is-a-hallmark)
Changes to Products, Services, and Pricing
At Mizuki Tochigi, we strive to provide you with the best possible experience while browsing and shopping on our website. However, we want to make you aware of our policies regarding changes to products, services, and pricing to ensure transparency and a seamless shopping journey.
Product and Service Updates
We reserve the right to make changes, modifications, substitutions, or removals of any products, services, or information featured on our site without prior notice. While we make every effort to ensure accuracy and relevance, there may be instances where adjustments are necessary to enhance your experience or align with our brand's vision.
Please note that prices for our products are subject to change without notice. Our team constantly evaluates market conditions, materials, craftsmanship, and other factors to provide you with fair and competitive pricing. As a result, the prices of our products may be updated from time to time.
Limitation of Liability
In the event of any modification, price change, suspension, or discontinuance of our products or services, we shall not be held liable to you or any third party for any resulting inconveniences, disruptions, or financial implications. We understand the importance of consistent and transparent communication, and we will make efforts to provide updates when possible.
We value your support and understanding as we work to maintain the highest standards of quality, innovation, and service. Our commitment to offering exceptional products and experiences remains unwavering, and any changes made are with the intention of enhancing your connection with our brand.
- Credit / Debit Cards
Should you have any questions or concerns regarding these policies or any other aspect of your shopping experience, please feel free to contact us. We are here to provide assistance and ensure your satisfaction.
Thank you for entrusting Mizuki Tochigi with your jewellery desires. We're excited to embark on this sustainable and stylish journey with you.
Founder, Mizuki Tochigi