Question 1

Can I request a specific ring size?

Accepted Answer

Absolutely! We handcraft all our rings, allowing us to create pieces tailored to your exact ring size. (https://www.mizukitochigi.com/ringsize)During checkout, please provide your ring size. If unsure, visit a local jeweller for accurate measurements or contact us (https://www.mizukitochigi.com/contact)for assistance.

Question 2

How are your pieces made?

Accepted Answer

All our jewellery is handmade by me, Mizuki, using recycled sterling silver or ethically sourced materials. I prioritise sustainability and creativity in every design.

Question 3

What is the shipping cost?

Accepted Answer

The shipping cost is £8 per package within the UK mainland. We strive to deliver your order securely and promptly. To see more detail please read our Shipping Policy. (https://www.mizukitochigi.com/shippingpolicy)

Question 4

How long does it take to dispatch a made-to-order piece?

Accepted Answer

Made-to-order pieces take 4-6 weeks to dispatch, depending on the season and design intricacy. We appreciate your patience and assure you of the highest quality.

Question 5

Will my silver jewellery change over time?

Accepted Answer

Yes, it's normal for silver jewellery to undergo a natural change in appearance over time due to factors like the environment and regular wear. This doesn't affect the quality of the jewellery.

Question 6

How can I keep my silver jewellery looking its best?

Accepted Answer

To maintain your jewellery's shine, follow these tips:
 • Store it in an airtight container when not in use.
 • Avoid contact with chemicals, perfumes, and lotions.
 • Remove before swimming or bathing.
 • Gently polish with a soft cloth to restore shine.
 • Embrace the unique charm of its evolving look.
With proper care, your silver jewellery will continue to shine and enchant.

FAQ

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