Welcome to Mizuki Tochigi, where the art of delivering your cherished jewellery is met with precision and care. Our Shipping Policy outlines the details of our shipping process, ensuring your experience is seamless and your treasures arrive in perfect condition.
For deliveries within the UK, we offer a standard shipping rate of £8 for each parcel. This rate ensures your jewellery is handled with the utmost attention and delivered to your doorstep securely. All items will be delivered using a tracked shipping service. Price may vary for shipping outside UK mainland.
We utilize trusted shipping partners to offer you reliable and timely delivery options:
-UK Standard Shipping: Delivered within 2-5 business days after dispatch.
-International Shipping:Delivered within 3-20 business days after dispatch.
Please note that international orders may be subject to customs duties, taxes, or import fees upon entry into your country. These charges, if applicable, are the responsibility of the recipient and may vary based on local regulations
Processing and Dispatch
At Mizuki Tochigi, we take pride in crafting each piece with exquisite attention to detail. For made-to-order items, please allow 4-6 weeks for dispatch depending on the season and design intricacy. This duration accounts for the meticulous craftsmanship that goes into creating your bespoke pieces.
Upon shipping, you will receive a confirmation email containing your tracking information. This allows you to monitor your package's journey and anticipate its arrival.
Insurance and Security
We prioritize the security of your valuable purchase. For added peace of mind, we offer shipping insurance at an additional cost. This ensures that your treasured jewellery is protected against any unforeseen incidents during transit.
To guarantee successful delivery, please ensure the accuracy and completeness of your shipping address during checkout. We cannot be held responsible for any delays or issues arising from inaccurate information provided by the customer.
Returns and Exchanges
For information on returns or exchanges, please refer to our Return and Exchange Policy. Kindly note that shipping costs associated with returns or exchanges may be the responsibility of the customer unless stated otherwise.
Should you have any inquiries or require assistance regarding your shipment, our dedicated customer service team is ready to assist you. Get in touch with us at Contact us.
Thank you for allowing Mizuki Tochigi to be part of your jewellery journey. We eagerly anticipate delivering your exquisite pieces and creating an exceptional experience for you.
Founder, Mizuki Tochigi