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Returns and Exchange Policy

Items that have been specially commissioned, customized, or personalized are non-returnable, non-refundable, and non-exchangeable, except in cases of manufacturing faults. If you encounter a manufacturing fault,  Please contact us prior to initiating any returns. We will not be able to accommodate any returns or exchanges without receiving a message first.

Should your purchase not meet your expectations, you have the option to initiate a return within 14 days of receiving your order for either an exchange or a refund. To be eligible, items must remain unworn, unaltered, in their original condition, and packaging.

To initiate an exchange or return, please follow these steps:


1. Contact Us: Please contact us within 14 days of receiving your order. Please provide your order number and details of the item you wish to exchange or return. Contact us here. 


2. Approval and Instructions: Once we receive your request, we will provide you with further instructions and confirm the eligibility of your exchange or return. Please await our response before proceeding.


3. Packaging: Carefully package the item in its original packaging or a secure container to prevent damage during transit.


4. Shipping: Ship the item back to us using a trackable shipping method. The shipping cost for the return is the responsibility of the customer.


5. Inspection and Processing: Upon receiving the returned item, we will inspect it to ensure it is in its original condition. Once approved, we will process your exchange or refund.


*Please note:

- Items must be returned in their original condition and packaging, accompanied by the original invoice or proof of purchase.

- Customised or engraved pieces are non-returnable unless there is a defect or error on our part.

- We recommend ensuring your return shipment, as we cannot be held responsible for items lost or damaged during transit.

For any further assistance or inquiries, please don't hesitate to contact us. Your satisfaction is important to us, and we are here to ensure your experience with Mizuki Tochigi is nothing short of exceptional.


Thank you for choosing Mizuki Tochigi. Together, we're making a positive impact on the world of jewellery while celebrating sustainability and elegance.


We appreciate your support and look forward to serving you with the finest handcrafted pieces that tell a story of conscious beauty.


Warm regards,



Founder, Mizuki Tochigi

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